UW99 Privacy Policy

This Privacy Policy applies to personal data processed by UW99 through the uw99.cam website, its mobile experience, customer support services, account tools, casino lobby, live dealer games, sportsbook, payment functions, and associated platform features. It applies whenever you browse UW99, create an account, place a wager, join a promotion, request a withdrawal, or communicate with our support team.

UW99 recognises that privacy is especially important where financial transactions, identity verification, gaming activity, and responsible gambling controls are involved. We therefore aim to process information fairly, transparently, and only for legitimate purposes connected with the operation and protection of the UW99 platform.

For Malaysian users, UW99 seeks to apply privacy practices consistent with relevant data protection principles, including those reflected in Malaysia's Personal Data Protection Act 2010 where applicable. This Privacy Policy does not remove any statutory rights that cannot lawfully be excluded.

For this Privacy Policy, the following terms have the meanings set out below:

• “Personal data” means information relating to an identified or reasonably identifiable individual.
• “Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, restricting, deleting, or otherwise handling personal data.
• “Member” means a person who has registered a UW99 account.
• “Platform” means the UW99 website and associated online gaming, account, transaction, security, and support services.
• “Service provider” means an organisation that processes information to support UW99 functions such as hosting, payments, identity checks, fraud prevention, game delivery, or customer support.
• “Device data” means technical information generated when a browser, mobile phone, tablet, or computer accesses UW99.

The information UW99 collects depends on the services you use and the actions you take. Account information may include your full name, username, date of birth, nationality, residential address, email address, mobile number, preferred language, and account security settings.

Identity and verification information may include a copy or image of a MyKad, passport, driving licence, proof of address, facial verification result, source-of-funds information, and records generated during Know Your Customer checks. UW99 may request additional information where an account presents heightened security, fraud, or compliance risk.

Financial information may include deposit and withdrawal amounts, transaction references, bank or e-wallet identifiers, masked payment account details, payment status, currency, and transaction history. This can involve Malaysian payment channels such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong.

Gaming information may include wagers, wins, losses, bonuses, game selections, live casino sessions, sportsbook selections, Liga Super Malaysia or EPL betting activity, account balance movements, session duration, responsible gambling limits, and self-exclusion records.

Technical information may include IP address, browser type, operating system, device identifiers, login timestamps, approximate location derived from network information, referral data, cookie identifiers, and records of platform errors or suspected unauthorised activity.

UW99 collects information directly from you when you register, update your profile, verify your identity, choose account limits, deposit funds, request a withdrawal, claim a bonus, enter a promotion, or contact customer support. Communications may be recorded or retained to resolve enquiries, manage complaints, and protect Members from fraud.

Information is also collected automatically when you access UW99. Server logs, security tools, cookies, and similar technologies help UW99 maintain sessions, detect suspicious logins, remember preferences, understand platform performance, and identify technical faults.

UW99 may receive information from banks, e-wallet providers, identity verification services, fraud-prevention partners, game providers, and other organisations involved in delivering requested services. We may compare this information with account records to verify accuracy and reduce the risk of identity theft or payment misuse.

UW99 may process personal data for the following operational and protective purposes:

• Creating, administering, securing, and closing Member accounts;
• Confirming that a Member is aged 21 or above and eligible to use casino-style gaming services;
• Processing deposits, withdrawals, refunds, bonuses, and account balance adjustments in MYR;
• Verifying identity, payment ownership, and account information;
• Delivering live casino, slot, sports betting, loyalty, and promotional features;
• Detecting fraud, collusion, bonus abuse, multiple accounts, money laundering, and other prohibited conduct;
• Applying deposit limits, cooling-off periods, session reminders, and self-exclusion instructions;
• Responding to support enquiries, complaints, disputes, and technical incidents;
• Improving UW99 usability, reliability, game discovery, payment performance, and mobile compatibility;
• Meeting lawful requests, resolving legal claims, and complying with applicable obligations.

UW99 does not use personal data for unrelated purposes without an appropriate legal basis. If UW99 intends to use information for a materially different purpose, we will provide further information where required.

Depending on the activity and applicable law, UW99 may process personal data because it is necessary to provide requested services or perform the agreement with a Member. This includes account administration, game access, deposit processing, withdrawal handling, and customer support.

Processing may also be necessary for UW99's legitimate interests, provided those interests are not overridden by the rights and interests of the individual. Relevant interests include account security, fraud detection, service improvement, dispute management, payment protection, and maintaining a fair gaming environment.

Where required, UW99 processes information to comply with legal duties or respond to valid regulatory and law-enforcement requests. For optional marketing and certain non-essential technologies, UW99 may rely on consent. A Member may withdraw consent where legally permitted, but withdrawal does not affect processing already carried out lawfully.

UW99 does not sell personal data. Information may be shared with carefully selected service providers only where reasonably necessary to operate or protect the platform. These providers may support website hosting, cybersecurity, identity verification, payment processing, fraud prevention, customer service, analytics, communications, and game delivery.

Service providers are expected to process information under appropriate confidentiality, security, and purpose restrictions. The categories and locations of providers may change as UW99 updates platform infrastructure or adds payment methods suitable for Malaysian Members.

UW99 may disclose personal data where required by law, court order, valid government request, or a binding regulatory obligation. Information may also be disclosed where reasonably necessary to establish, exercise, or defend legal rights; investigate suspected criminal activity; protect another person from harm; or secure UW99 systems.

If UW99 undergoes a legitimate business restructuring, merger, or transfer of assets, relevant information may be transferred under confidentiality and data protection safeguards. Members will be informed where applicable law requires notice.

Payment and identity data requires particular care. When a Member deposits RM50 through DuitNow, uses Touch 'n Go eWallet, or requests a withdrawal to Maybank or CIMB, UW99 may process account ownership details, transaction references, risk signals, and payment status information. Full payment credentials may be handled directly by the relevant payment provider rather than stored by UW99.

UW99 may ask for supporting documents to confirm identity, age, address, payment ownership, or source of funds. Submitted documents are used for verification, fraud prevention, dispute resolution, and relevant compliance purposes. Failure to provide reasonably requested information may result in transaction delay, account restriction, or account closure under the Terms & Conditions.

UW99 may use cookies, local storage, pixels, and comparable technologies to maintain secure login sessions, remember language and display preferences, identify repeated security events, measure performance, and understand how Members navigate the platform.

Essential technologies support functions such as authentication, account security, transaction continuity, load balancing, and fraud prevention. Disabling essential technologies may prevent parts of UW99 from working correctly.

Non-essential analytics or preference technologies may help UW99 improve page speed, mobile layouts, live casino discovery, and sportsbook navigation. Where applicable, Members may control these technologies through browser settings or platform controls. Browser restrictions may remove saved preferences or require a Member to sign in again.

UW99 applies technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, misuse, or disclosure. Controls may include encrypted connections, access restrictions, authentication measures, monitoring, secure development practices, backup controls, and incident response procedures.

Access to Member information is limited according to operational need and role. UW99 reviews suspicious login patterns, unusual payment behaviour, account changes, and other risk indicators to reduce fraud and account takeover attempts.

No internet-based service can guarantee absolute security. Members should use a unique password, protect access to their mobile device and email account, avoid shared public devices, and notify UW99 promptly if they suspect unauthorised account activity.

If a personal data incident creates a material risk to affected individuals, UW99 will investigate, contain the incident, and provide notifications where required by applicable law.

UW99 retains personal data for as long as reasonably necessary to provide services, maintain security, resolve disputes, enforce agreements, prevent fraud, support responsible gambling controls, and meet applicable financial or legal obligations.

Retention periods vary according to the nature of the information. Basic account and transaction records may need to be retained after account closure. Self-exclusion information may also be retained to honour a Member's request and prevent prohibited re-registration. Support records may be kept while a complaint or dispute remains open.

When information is no longer required, UW99 will take reasonable steps to delete, anonymise, or securely isolate it. A deletion request may not result in immediate removal where continued retention is required for fraud prevention, responsible gambling, legal claims, or another lawful purpose.

Some UW99 infrastructure, specialist service providers, payment partners, or game providers may operate outside Malaysia. As a result, personal data may be processed in another jurisdiction whose data protection rules differ from those in Malaysia.

Where personal data is transferred internationally, UW99 seeks to use appropriate contractual, technical, and organisational safeguards. These may include data processing agreements, confidentiality duties, security requirements, access controls, and transfer assessments appropriate to the nature of the information.

Subject to applicable law and relevant exemptions, a UW99 Member may request access to personal data held about them, correction of inaccurate or incomplete information, and information about how their data is processed. Members may also request deletion or restriction in eligible circumstances.

A Member may object to certain processing, withdraw eligible consent, or request that UW99 review a decision affecting the account. Rights are not absolute. For example, UW99 may retain information needed to process an outstanding withdrawal, investigate fraud, enforce self-exclusion, resolve a dispute, or comply with a legal obligation.

To protect account privacy, UW99 must verify the identity of the person making a request. We may request account details or identity documentation and may refuse a request where identity cannot be confirmed, the request is manifestly abusive, or another lawful exemption applies.

Privacy requests can be sent to the plain-text email address listed in the Contact Us section. UW99 aims to acknowledge requests promptly and provide a response within a reasonable period, taking account of complexity and any applicable statutory timeframe.

UW99 may send service communications necessary to manage an account, including security alerts, deposit or withdrawal updates, verification requests, policy notices, and responsible gambling messages. These operational communications are not promotional and may continue while an account remains active.

Promotional messages about UW99 bonuses, live casino releases, sports markets, loyalty benefits, or other entertainment offers are sent only where there is an appropriate basis. Members may change eligible communication preferences through available account settings or ask support to stop optional marketing.

Opting out of marketing does not prevent UW99 from sending important account, security, legal, transaction, or responsible gambling messages.

UW99 casino-style gaming services are intended only for adults aged 21 and above. UW99 does not knowingly permit a person under 21 to register or gamble. Age information and identity documents may be checked before withdrawals or at any other point required for account protection.

If UW99 reasonably believes that an account belongs to a person under 21, the account may be restricted while an investigation is completed. Parents or guardians who believe a minor has provided information to UW99 should contact support using the plain-text email address below.

Adults who share a device with younger family members should use device passwords, avoid saving account credentials, sign out after each session, and consider appropriate content controls.

UW99 may update this Privacy Policy to reflect changes in platform features, security practices, payment methods, service providers, operational requirements, or applicable law. The updated version will be published on this page with a revised effective date.

Where a change materially affects how personal data is used or the choices available to Members, UW99 will provide additional notice where reasonably practicable or legally required. Members should review this page periodically to remain informed about current UW99 privacy practices.

If you have a question about this Privacy Policy, wish to correct your account information, or want to submit a privacy request, contact UW99 support using the details below:

• Email: [email protected]
• Live Chat: Available through the UW99 platform 24 hours a day.
• Average initial response: Approximately 3–5 minutes through live chat.

Please do not send passwords, one-time codes, or unnecessary financial information. UW99 may request limited verification details before discussing an account or processing a privacy request.

This Privacy Policy should be read together with the UW99 Terms & Conditions and Responsible Gambling information.